At Hydro-Shield, we are committed to ensuring your complete satisfaction with every purchase. Our return policy is designed to be straightforward and hassle-free, reflecting our confidence in the quality of our products and our commitment to customer service.

Satisfaction Guarantee

We offer a 90 day 100% satisfaction guarantee. If you are not completely satisfied with your purchase, you can return it within 90 days for a full refund. If you are not experiencing a superior level of performance improvement, please contact us at (302) 650-4326 or at dmmacdonald@hydro-shield.com as many times a lack of improvement can indicate an alignment issue which we can correct easily.

Lifetime Warranty

We stand behind the quality of our products and offer a lifetime warranty against manufacturer's defects. If you encounter any defects in the foil, please contact us to arrange for a replacement.

How to Return an Item

To initiate a return, please follow these step:

1. Contact Us: Email us at dmmacdonald@hydro-shield.com to start the return process. Please include your order number and a brief description of the issue or reason for the return. Return instructions will then be provided.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Upon approval, we will process your refund immediately with a confirming email being sent to you. The refund will be issued to the original payment method used for the purchase.

Contact Information

For any questions or concerns regarding returns, please contact us at:

Email: dmmacdonald@hydro-shield.com

Phone/text: (302) 650-4236

We appreciate your business and are dedicated to providing you with the best possible shopping experience.